Refund policy

Returns & Refunds Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a standard return, your item must be in the same condition that you received it, unworn or unused, with tags attached and in its original packaging. You will also need your receipt or proof of purchase.

To start a return, please contact us at "info@cubisworkwear.ie" (mailto:info@cubisworkwear.ie).

Please note that returns will need to be sent to the following address:

CUBIS WORKWEAR

Balreask Manor

Navan, Meath

C15 P3Y9

Ireland

If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us at info@cubisworkwear.ie if you have any questions about returns.

Custom Embroidered & Personalised Items

Please note that custom embroidered, personalised or specially customised items cannot be returned or exchanged simply because you have changed your mind, selected the wrong size, or no longer require the item.

As these products are personalised specifically to your requirements, they are generally exempt from the EU 14-day cooling-off period for change-of-mind returns, in accordance with applicable consumer legislation.

However, this does not affect your statutory consumer rights. If a custom embroidered or personalised item arrives faulty, damaged, defective, incorrectly embroidered or otherwise not as described or agreed, please contact us at info@cubisworkwear.ie as soon as possible.

We will assess the issue and work with you to find an appropriate solution in accordance with your consumer rights. We will always do our best to put things right.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, incorrectly embroidered or if you receive the wrong item.

Please provide details and, where possible, photographs of the issue so that we can assess the problem and arrange an appropriate solution.

Your statutory rights regarding faulty, damaged or incorrectly supplied goods are not affected by this policy.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned under our standard change-of-mind returns policy, including:

- Custom embroidered, personalised or specially customised products.

- Perishable goods, such as food, flowers or plants.

- Personal care goods, such as beauty products, where applicable.

- Hazardous materials, flammable liquids or gases.

- Gift cards.

Sale items are also excluded from our voluntary 30-day change-of-mind returns policy.

Please note: These exclusions do not affect your statutory consumer rights. If an item is faulty, defective, damaged or not as described, you may still be entitled to a refund, repair, replacement or other remedy under applicable consumer law, including for personalised and sale items.

If you have any questions or concerns about a specific item, please contact us.

Exchanges

The fastest way to ensure you get what you want is to return the eligible item you have and, once the return has been accepted, make a separate purchase for the new item.

Please note that custom embroidered and personalised items cannot be exchanged simply because you have changed your mind or selected the wrong size. This does not affect your statutory rights if an item is faulty or does not meet the agreed specifications.

European Union 14-Day Cooling-Off Period

If your order is being shipped to a customer within the European Union, you generally have the right to cancel or return your order within 14 days of receiving the goods, without giving a reason.

However, under EU consumer legislation, this cooling-off right does not apply to goods made to the consumer's specifications or clearly personalised, such as custom embroidered clothing bearing a requested name, logo or other personalisation.

For eligible, non-personalised goods, you must notify us of your decision to cancel within the 14-day period.

This statutory right is separate from our voluntary 30-day returns policy. Nothing in this policy limits or excludes any statutory consumer rights you may have under EU or Irish law, including your rights relating to faulty, defective, damaged or misdescribed goods.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method. For standard returns under our voluntary returns policy, we aim to process approved refunds within 10 business days.

For cancellations made under your statutory EU right of withdrawal, refunds will be issued within the legally required timeframe, subject to any applicable right to withhold the refund until we receive the returned goods or evidence that they have been sent back.

Please remember that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@cubisworkwear.ie.